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A person reads these. Not a queue, not a bot.
Something went wrong with a payment
Include the date and amount. Every movement is logged against your account, so it can be traced exactly.
A page needs taking down
Tell us the address and what is wrong with it. Anything targeting a private individual is dealt with the same day.
You want a refund
Unspent wallet funds go back to the card they came from. Just ask.